General information

Welcome to our returns, exchanges, and refunds portal. Here, we have a variety of resources to help you fix damaged items, return unwanted cubes, or resolve other customer service inquiries. 

Our goal is to be fair, helpful, and flexible. We try our best to be as specific and transparent as possible with our policies. We carry an extremely wide variety of puzzles, accessories, and services. If our policies do not exactly fall in line with your inquiry, we will do our best to work with you to craft a personalized solution. 

If you have an inquiry, please send us an email anytime. In certain cases, we may respectfully request photos/videos in order to better understand and serve you. 

Please note that in order for a return to be accepted, you must first obtain a Return Merchandise Authorization from our customer service department. We reserve the right to refuse any return packages sent without the appropriate authorization.

We also reserve the right to blacklist people attempting to abuse our policies.

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