An item I ordered is defective

An item is defective when it is produced or assembled improperly by the manufacturer, usually in a faulty and unsatisfactory manner. Please report defective products within one week of receipt. 

We can offer guidance on repair, spare parts/accessories, full refunds, or replacements on defective products depending on the severity of the defect. If we are shipping anything to you, we will be responsible for any shipping costs. 

Please be advised we will require photo and/or video documentation of defects in order to provide service. 

Unfortunately, some defects in puzzles are only noticeable after prolonged use. If you feel your puzzle is defective after use, let us know and we will do our best to assist. 

Please note pops (where pieces become dislodged while handling the puzzle) are not considered defects.